How can we help?
Search guides and answers, or browse by topic. Still stuck? Our team and the Ask Virello assistant are one tap away.
Getting Started
Create your account, connect a platform securely, and launch your first AI growth campaign in four steps.
Billing & Payments
Plans, Google Play Billing, purchase verification, credits, refunds and subscription management.
Campaigns
Goals, budgets, geography, pausing and understanding campaign performance and pacing.
AI Growth
How the AI Growth Score works, what the agents do, and how optimization decisions are made.
Account & Security
Password resets, connected platforms, secure sign-in and keeping your account safe.
Trust & Safety
Our legitimate-growth rules, fraud prevention and how we protect your account and your money.
Frequently asked questions
How does Virello grow my post?
Paste your post link, choose a goal (views, followers, engagement or sales) and optionally set a budget. Virello's AI analyses your content, matches it with genuinely interested audiences, manages the campaign and optimizes daily. Growth comes from real people — never bots or fake engagement.
Is the Free plan really free?
Yes. The Free plan includes AI content analysis, viral scoring, audience insights, campaign simulation, basic analytics and Free Grow AI organic growth up to 1,000 impressions. No credit card is required to start.
Do you need my social media password?
Never. Platforms connect through official, authorized sign-in only. Virello never asks for, sees or stores your social media password, and any service that does should not be trusted.
Will Virello get my account banned?
Virello is built to avoid exactly that. We do not provide fake views, fake followers, bots or artificial engagement — the practices that put accounts at risk. Growth uses legitimate discovery and authorized campaigns within platform rules.
How do budgets and Paid Boost work?
You choose a package (Starter $10/7 days, Growth $25/14 days, Pro $50/30 days, Scale $100/30 days) and approve the targeting. Paid Boost AI paces spending for cost-efficiency inside those limits — it can never spend beyond what you approved.
Can I cancel or get a refund?
You can cancel your subscription anytime; it stays active until the end of the billing period. Payments run through Google Play Billing with verified purchase tokens, and refunds follow Google Play's policies plus our own customer-protection review.
Which countries and languages are supported?
Campaigns can target 248 countries and territories with region presets, and the app experience is multilingual — including English, Urdu and Arabic with full RTL support. AI Recommended geography suggests countries based on your post's language and matched audiences, and always shows its reasoning for your approval.
Where can I download the Virello app?
Virello is available now on Google Play, Huawei AppGallery, APKPure and Uptodown — see the download section on our home page.
Still need help?
Real humans, backed by the AI Support agent for fast first answers.
